Terms of service
Terms of Service – Felour
Welcome to Felour! We appreciate your trust in our brand and strive to provide you with the best possible service. By using our website and services, you agree to the terms outlined below. Please read them carefully.
General
Felour is a streetwear brand focused on offering high-quality clothing and accessories.
These terms of service apply to all services, communications, and transactions between you (the customer) and Felour.
Customer Communication
We aim to respond to emails and contact requests within 24 hours.
All communication takes place via our official email address: info@felour.eu or through our contact form on the website.
Orders and Delivery
After placing an order, you will receive a confirmation email.
Delivery times depend on the destination country and the selected shipping method. We aim to dispatch your order within 1–2 business days after receiving payment.
Felour is not responsible for delays caused by external carriers or customs authorities.
Returns and Refunds
Please refer to our Returns and Refund Policy for complete details on returning products and receiving refunds.
Product Information
We strive to present our products as accurately as possible on our website.
Please note that colors may vary slightly depending on your screen settings.
Warranty and Complaints
If you have a complaint about a product or service, please contact us within a reasonable time after discovering the issue.
We will process your complaint as quickly as possible and aim to provide a solution within 24 hours.
Intellectual Property
All content on Felour’s website (such as logos, images, texts, and designs) is the property of Felour or our licensors and may not be copied, distributed, or used without permission.
Liability
Felour is not liable for indirect or consequential damages resulting from the use of our website or products.
Our liability is limited to the purchase price of the product, unless caused by intent or gross negligence.
Changes to These Terms
Felour reserves the right to modify these terms at any time. The most recent version is always available on our website.
Contact
Have questions about our Terms of Service? Feel free to contact us:
📧 info@felour.eu
🌐 www.felour.eu